Disconnecting Your Business Service(s)

To request disconnection of your full account (all services) or to keep your account active but remove specific service(s), please fill out and submit the information in the form below.

Once this form is received, it will be processed within 2 business days. Upon successful processing of your request, you will receive a confirmation email at the email address provided on form. If additional information is required to process your request successfully, we will reach out to you at the contact information provided on this form within 2 business days.

If there is anything we can do to keep you as a Clearwave Fiber customer or to assist you with the specific services you are interested in disconnecting at this time, we are here for you – please contact us right away at 877-293-2973.

Important Information:

If your account/service is under contract

We require a 30-day notice for discontinuing services. If the disconnect date is under 30-days, billing will be ended 30-days from the date of this initial request/form submission.
Early termination fees may apply. Please see your contract terms for details.

If porting a Voice line(s) / phone number(s) to another service provider, the line must remain active until the port is complete, or you will lose the number(s).

Where to find your account information:

Business Service(s)
Disconnect Request Form

Company/Business Name on Clearwave Fiber Account(Required)

Company/Business Clearwave Fiber Account Number(Required)

Authorized Individual On The Account Making This Request(Required)

Authorized Account Representative Title

Authorized Individual Phone(Required)

Authorized Individual Email(Required)

You Are Requesting to Disconnect Which Services?(Required)

Disconnect Full Account (All Services)

Disconnect Specific Service(s), but Keep the Rest of the Account the Same

Requested Disconnect Date

Impacted Service Address(es)

Requested Disconnect Date

Impacted Service Address(es)

Reason for Disconnect

Disconnecting Data Service?

Input all Circuit IDs to be disconnected or ‘N/A’ if not disconnecting Data service at this time.

Disconnecting Voice Service?

Input all Phone Numbers to be disconnected or ‘N/A’ if not disconnecting Voice service/line at this time. Please note: if porting number to another service provider, the line must remain active until port is complete or you will lose this number.

Phone

This field is for validation purposes and should be left unchanged.

Disconnecting Your Business Service(s)

Business Service(s) Disconnect Request Form

Business Service(s)
Disconnect Request Form