It’s a new business phone service with the ultimate in functionality and features. If you use Hargray Fiber Voicemail today, we have enabled it for you to set up for use. Voicemail and Unified Messaging features together allow callers to leave you recorded messages that you can either listen to by calling your own business phone number or by having the messages delivered directly to your email account as .wav file attachments.
This service allows you to turn features on or off by your own Phone Management Portal, which requires a valid email address registered with your account. Your service includes the following features:
Anonymous Call Rejection
Call Forwarding Always, Call Forwarding Busy, Call Forwarding No Answer, Call Forwarding Selective
Call Notify (Email Caller ID)
Caller ID Blocking
Direct Voicemail Transfer
Directed Call Pickup
Do Not Disturb
Last Number Redial
Selective Call Acceptance, Selective Call Rejection
Sequential Ring, Simultaneous Ring
Shared Call Appearance
Speed Dial 100
Unlimited local and domestic long distance to the 48 continental US States
Voicemail, Voicemail Distribution Lists & Management
Voice Portal – an online Administration Portal to manage your features
These changes are part of a commitment to our customers to invest in solutions that improve our network quality and capabilities.
This new business phone service is a great way to have a reliable phone service with more advanced calling features and unlimited long distance to 48 continental states. The service includes Voicemail with Unified Messaging. Voicemail with Unified Messaging allows callers to leave you recorded messages that you can either listen to by calling your own phone number or by having the messages delivered directly to your email account as .wav file attachments. Of course, if you do not want Voicemail or Unified Messaging, it can be turned off.
We expect to make the changes remotely. However, if we do need to come to your premise, we will contact you to schedule an appointment.
After conversion, you will need to set up your new voicemail. See the section for how to set up your new voicemail.
If you want to retain voicemail messages prior to conversion, you can capture the messages via a recording device (example, an iPhone or smart phone recorder or some other recording device).
Or, with Hargray Advanced Messaging Services, it gives you access to your voice messages online. Once at the Advanced Messaging Services online site, it is possible to save, e-mail, delete or forward your voice messages. Simply log in online to the web interface and forward a copy of the voice messages to the email address you provide.
Instructions are available in this user guide: bus-advanced-messaging-user-guide-062410.pdf (hargray.com)
Your voice service will be migrated during after-hours beginning this month.
Later this year, Hargray Fiber will become Clearwave Fiber – an internet provider created to give customers greater flexibility in their lives by delivering internet over a fiber network designed for bandwidth. Over the coming weeks and months, you will be receiving information about what this change means for you. Please be on the lookout for next steps.
Hargray Fiber is providing more feature functionality and value to your new business phone service, yet we are keeping the price as you have them today. We are not increasing nor reducing the price for this improved service offering.
How to Use your new Business Phone Calling Features
Feature Access Star Codes
#8 Automatic Callback Deactivation
*50 Push to Talk
*72 Call Forwarding Always Activation
*73 Call Forwarding Always Deactivation
*90 Call Forwarding Busy Activation
*91 Call Forwarding Busy Deactivation
*92 Call Forwarding No Answer Activation
*93 Call Forwarding No Answer Deactivation
*67 Calling Line ID Delivery Blocking per Call
*65 Calling Line ID Delivery per Call
*68 Call Park
*88 Call Park Retrieve
*98 Call Pickup
*69 Call Return
*62 Retrieve voicemail (Voicemail Portal)
*70 Cancel Call Waiting
*99 Clear Voice Message Waiting Indicator
*97 Directed Call Pickup
*33 Directed Call Pickup with Barge-in
*55 Direct Voicemail Transfer
*78 Do Not Disturb Activation
*79 Do Not Disturb Deactivation
*22 Flash Call Hold
*66 Last Number Redial
*75 Speed Dial 100 (Configure)
#nn Speed Dial 100 (Use)
*74 Speed Dial 8
#51 Hunt Group Busy Activation
#52 Hunt Group Busy Deactivation
#53 Hunt Group Busy Interrogation
Caller ID and Caller Name Delivery
For phones that support this feature, incoming calls will include the incoming caller ID and caller name if provided by the network.
Call waiting allows you to receive a new call while you are still on an existing call. The service will deliver caller ID and caller name during call waiting if your phone supports this feature. To answer the call waiting call, either press the Flash key on your phone if it has one or press the hook switch and release it after a half second. This will place the original caller on hold and will connect you with the new caller.
To temporarily place a caller on hold, either press the Flash key on your phone if it has one or press the hook switch and release it after a half second. You will hear a dial tone from your phone, but it’s not necessary to dial anything. To pull the call back from hold, either press the Flash key again on your phone if it has one or press the hook switch and release it after a half second.
To place a 3-way call, either answer an incoming call or place an outgoing call. Once answered, put the first call on hold by either pressing the Flash key on your phone if it has one, or pressing the hook switch and release it after a half second. You will hear a dial tone from your phone. Enter the destination number for the next caller. Wait until the other person answers. Either press the Flash key on your phone if it has one or press the hook switch and release it after a half second to join everyone together. To end the 3-Way call, simply hang up. If any of the called users hangs up first, you will remain joined to the other user. Hang up at any point to end the 3-Way call.
To return a call to the last person that called you, simply dial *69. The last person that called you will be called back.
Last Number Redial
For phones that don’t have a redial key, you can redial the last call you placed by dialing *66.
Anonymous Call Rejection
To reject calls that come across as Anonymous, dial *77. To re-enable receiving Anonymous calls, dial *87.
Calling Line ID Delivery Blocking
To block sending your caller ID call-by-call, dial *67 followed by the number you are calling. The other party will receive an Anonymous call. Dial *31 to enable this for all calls. Dial #31 to restore sending caller ID.
Call Forward Always
If you will be traveling and want to forward your phone, dial *72 followed by the number to forward calls to. To disable the call forward, dial *73.
Call Forward No Answer
To forward only unanswered calls instead of letting them go to your voicemail, dial *92 followed by the number to forward calls to. To disable the call forward, dial *93.
Call Forward Not Reachable
If you lose your Internet service, you can set a number to forward calls to when your phone is offline. Dial *94 followed by the number to forward calls to in the event you lose Internet service. Dial *95 to disable this service.
Do Not Disturb
Placing your phone service in Do Not Disturb will cause all calls to go to your voicemail box. To enable the Do Not Disturb service, dial *78. To disable the service, dial *79.
If your phone does not have a built-in directory or speed dial capability, you can create and use speed dials with this service. Speed dials are referenced using a two-digit number. To set a speed dial with this service, dial *75 plus a two-digit code number plus the number you want for this speed dial.
Business Phone Management Portal
Your new Business Telephone service includes a Customer Administration Portal – an online web portal that allows you to manage your phone features. Through the web portal you may turn features on or off, which requires a valid email address registered with your account. The login location for the phone management portal is: https://voice.clearwavefiber.com/login
If you’d like to learn more about this online portal, view this brief video: https://www.youtube.com/watch?v=0D-Nca-ATUk
How to set up and use Voicemail and Unified Messaging
Your service comes with a voicemail box as well as Unified Messaging. Unanswered calls will automatically be sent to voicemail. There are two ways to access your voicemail:
- Calling your own phone number will put you directly into your voicemail box allowing you to listen to, delete and manage saved voicemails.
- Picking up your phone and dialing *62 will put you into the main voice portal menu. The main voice portal menu gives you access to additional features, where option 1 will also put you into your voicemail box.
Initial Voicemail Setup (*62)
The first time you call your voicemail box or dial *62, you will be prompted to set a pass code to access your voicemail and to record your personalized name. Pass codes should be 4-to-8 digits. When calling from you own phone number, it’s not necessary to enter your pass code to access your voicemail. Your recorded name will be played to callers as part of the default greeting callers will hear. You’ll later have the option to record a longer greeting, though you don’t have to. The default greeting users will hear is, ‘“Your recorded name” is not available to take your call. Please leave a message after the tone.’
Once you have completed the setup, you can record greetings and access your voicemails.
Voice Portal Main Menu (*62)
At the main menu, the following options are available:
1 – To access your voicemail box
3 – Go to the greetings menu
4 – Change call forwarding options
8 – Change your pass code
9 – Exit the voice portal
# – Repeat the menu
Accessing Your Voicemail Box
Option 1 can also be reached by calling your phone number from your phone line. This option presents another menu for listening to voicemails, saving, and deleting messages as well as managing your voicemail greetings.
Option 3 provides a menu to let you record or re-record your name. The name is used when you don’t record a custom greeting. With just the name recorded, callers will hear, ” ‘John Doe’, is not available to take your call. Please leave a message after the tone”. To record new voicemail greetings, see Using Your Voicemail Box.
Call Forwarding Options
Option 4 provides a menu for managing your Call Forward Always feature. The * code entries are also available. The options allow you to activate and de-activate your Call Forward Always as well as change and listen to the current Call Forwarding Always destination. The Call Forwarding Always destination number is stored in case that number is always used as the call forward destination. Option 1 to activate and option 2 to deactivate is all that is required.
Changing Your Passcode
Option 8 provides options to change your pass code.
Exiting The Voice Portal
Option 9 exits the voice portal management, or you can hang up at any time.
Repeating the Menu
Use # to repeat the menu options.
Using Your Voicemail Box and Unified Messaging
When you pick up the phone to place a call, you will hear a stutter dial tone indicating you have a new message. The Unified Messaging feature can be enabled for service and uses your email. With this feature, voicemail messages will also be sent to your email address as a wav file attachment, allowing for easy playback on your computer or mobile phone no matter where you are. Simply download the message, or many email clients supporting playback of the audio file within the email client. To listen to your messages on your phone, simply pick up the phone and dial your phone number.
The Main Menu for your voicemail box options are:
1 – Listen to messages
2 – Change your mailbox busy greeting
3 – Change your mailbox no answer greeting
4 – Change your mailbox extended away greeting
7 – Delete all messages
8 – To modify message deposit settings
* – Return to Voice Portal menu
# – To repeat the menu
Listen To Your Messages
When you call into your voicemail box, the system will announce the number of new and saved messages. To listen to your messages, press 1. When you press 1, the system will begin auto playing the first new or first saved message. Once you have listened to a message, you can choose the following options:
2 – To repeat the message
4 – To go back to the previous message
5 – To play back the message envelope
6 – To go to the next message
7 – To erase the message
8 – To call back this caller
# – To save the message
While listening to a message, you can choose the following options to control the playback
2 – To pause and un-pause message playback
3 – To skip ahead in the playback
4 – To restart the message from the beginning
6 – To skip ahead to the end of the message
Change Your Mailbox Busy Greeting
To change the message callers hear when your line is busy, press 2. Initially, callers will hear the default message. If your phone supports call waiting, callers will not receive a busy greeting unless you have one caller on hold and are talking to a second caller.
1 – To record a new busy greeting
2 – To listen to your current busy greeting
3 – To revert to the default busy greeting
* – To return to the previous menu
# – To repeat this menu
Change Your Mailbox No Answer Greeting
To change the message callers hear when you do not answer, press 3. Initially, callers will hear the default message.
1 – To record a new no answer greeting
2 – To listen to your current no answer greeting
3 – To revert to the default no answer greeting
* – To return to the previous menu, change your mailbox extended away greeting
You can also record a greeting that can be activated when you plan on being away for an extended period instead of recording a new no answer greeting. This allows you to keep your no answer greeting as is. The greeting can be recorded and then activated and deactivated at any time. Once activated, it will play instead of your no answer greeting. To choose this option, press 4, then:
1 – To activate your extended away greeting (not played until a greeting is recorded)
2 – To deactivate your extended away greeting (not played unless your extended away greeting is activated)
3 – To record a new extended away greeting
4 – To listen to your current extended away greeting
* – To return to the previous menu
# – To repeat this menu
Delete All Messages
To delete all messages in your mailbox, press 7.
Modify Deposit Settings
To modify your deposit settings, press 8. You can enable or disable message deposits in your mailbox. This option is typically used when you also activate your extended away greeting and don’t want your mailbox to fill up while you are gone. When you return, you can re-enable message deposits and deactivate your extended away greeting.