Unified Voice Product Training

How to Manage Your Service in
Customer Administration Portal (CAP)

Admin and Access

How to add and reassign users



Manage Phone System

How to view phones by locations

Common Phone Settings

Manage user settings for Incoming, Outgoing, E911 and Timezones

Call Flows

Manage and change call flow schedules in CAP

Hunt Groups

Changing Hunt Groups in CAP

Auto Attendant

Manage Auto Attendant in CAP

Calling Line ID

Updating your Caller ID


Managing Voice Mail and Unified Messaging in CAP

Call Control

Change Call Transfer, Call Park, Busy Lamp Field in CAP

Push To Talk

Manage PTT in CAP

Music on Hold

Changing Music on Hold in CAP

How to Use Your IP Phones

Popular Features in the Customer Administration Portal

Announcements Repository

Changing Announcements

Call Forwarding in the Portal

Call Recording

Using Call Recording in the Admin Portal

Disaster Management

Forward calls when your location is down due to disaster

Fax: Business Cloud Fax

Fax: Hosted Fax

Configuring changes of Hosted Fax Feature in CAP

Password Reset

Star Codes

Feature access codes list

Welcome Mail

Resending welcome emails to users