Clearwave Fiber’s Southern Illinois network is now owned by Conxxus, and they will soon become your service provider.
Important Update to Your Billing Schedule and Payment Remittance Information
We know how important reliable Internet service is to your home, and we appreciate the trust you place in Clearwave Fiber every day. With that in mind, we want to share an update about your Clearwave Fiber service. As you may be aware, Clearwave Fiber has sold our Southern Illinois operations to Metro CW Holdings, LLC, a subsidiary of MCC Network Services, LLC (doing business as “Metro” and “Conxxus”), a locally focused and rapidly growing Fiber Internet provider. We want you to clearly understand what this means — and just as importantly, what it does not mean — for you and your service.
Why This Is Happening
Metro is expanding its Fiber network across Southern Illinois, strengthening its regional footprint and long-term service capabilities for enterprise, carrier, business, and residential customers. Their continued investment will help bring fast, reliable Fiber Internet to more homes, neighborhoods, and communities across the region. Clearwave Fiber has proudly served local residents, schools, first responders, and businesses, and Metro shares that same commitment to keeping communities connected.
What This Means for Your Internet Service
Right now, nothing changes. Your speed, plan, and pricing under your current service agreement will remain the same. Over time, Metro plans additional network investment in the region, which will bring future service enhancements.
We’re Committed to a Smooth Transition
Clearwave Fiber is working closely with Metro Communications to ensure a seamless experience for customers throughout this transition.
Common Questions and Answers
You may experience a brief service interruption during the technical transition. If so, you will be notified in advance.
No action is required from you at this time.
Please check out this Important Update to Your Billing Schedule and Payment Remittance Information
What Stays the Same
- Your current service plan and pricing are not currently changing.
- No interruption to your service will occur.
What Is Changing
If you pay by check or through a bill-pay service, please update your records to reflect the new remittance address: Conxxus PO Box 555 Sullivan, IL 61951 We encourage you to update your records when it’s convenient for you, and to begin using the new remittance address as soon as possible. Please note that after June 1, 2026, all mailed payments will need to be directed to the new address to ensure they are properly received and applied to your account.
Payment Options
Phone: 888-712-0518
Mail: PO Box 555, Sullivan IL 61951
Automatic Payments: To enroll in autopay, please contact us at 888-712-0518
Need Assistance? If you have questions or need help updating your payment arrangements, our Billing Team is here to assist. Phone: 888-712-0518 Email: billing@conxxus.com Hours: Monday – Friday, 8am to 5pm
Yes, your account information will be transferred securely. Protecting your privacy and data remains a top priority for both Clearwave Fiber and Metro Communications.
Please continue contacting the same Clearwave Fiber support team you work with today. You will be notified in advance when any contact information changes.
It has been our privilege to serve you, and we thank you for being a Clearwave Fiber customer. Supporting the people and communities of Southern Illinois has been a meaningful part of our mission. We’re proud to have played a role in connecting local homes, businesses, schools, and essential services, and we’re grateful for the opportunity to have served you. We are confident Metro will continue to provide you with quality customer care and top-rated service.