Update on June 10 Outage:
A rare combination of events — a lightning strike and separate third-party fiber cut — impacted both primary and backup network paths, causing a service outage. While service has been restored, we’re accelerating steps to further strengthen our network redundancy.
Update: 11:00 p.m. ET
Our teams have implemented a solution, and our monitoring systems are indicating all Clearwave Fiber customers’ services are restored. If you are still experiencing a service disruption, please visit Restore Service after Outage – Clearwave Fiber and follow the steps to restore service. Our team continues to actively monitor all service levels and will provide an update if the situation changes. Again, we appreciate your patience and apologize for the disruption from this unique situation.
Update: 8:00 p.m. ET
We have received further information that the service disruption is due to a cut on our network by a third party, compounded by a lightning strike at one of our facilities in the area. These two separate events occurred within a short time frame and are impacting our ability to restore service as quickly as we’d like. Our network and field teams are actively engaged, working through the challenges to fully restore service. We understand how frustrating this is and appreciate your continued patience.
Original post:
We are currently experiencing a widespread service outage impacting all services in the Greater Savannah area (this includes Savannah, Pooler, Rincon and Hinesville areas. Our technical teams are actively investigating the root cause and working diligently to restore services as quickly as possible. We understand how disruptive this is and sincerely apologize for the inconvenience. At this time, we do not have an estimated time of resolution, but we will continue to provide updates as more information becomes available. Thank you for your patience and understanding. We are committed to resolving this issue and restoring full service as soon as we can.