Clearwave Fiber
May 17, 2025 | Lake of Egypt, IL
7:45 p.m. CT
Valued Clearwave Fiber Customer,
Our teams have been able to access the area impacted by the storm and have implemented a repair solution. At this time our network is fully functional. Any Clearwave Fiber service interruption is likely due to power outages in the area.
Tips to reconnect if you have experienced a power outage:
NOTE: If you do not have power to your Clearwave Fiber equipment, your Clearwave Fiber services will not work. If you have electricity and are experiencing a service interruption, please take the following steps to restore service.
Residential customers:
(If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the troubleshooting steps do not work)
1.Unplug the power cable from the router.
2.Wait 2-3 minutes for the router to power off fully. All the lights on the router should be off.
3.Reconnect the power cable to the router.
4.Wait for the Broadband and Service lights to turn solid, then check if the internet is working correctly.
5.If you have taken all the above steps and you still don’t have your Clearwave Fiber Service, please contact us at 877-293-2973 or via email residentialtac@clearwavefiber.com for residential customers or businesstac@clearwavefiber.com for business customers.
Business Customers:
If you are still experiencing issues after power has been restored, please reach out to your Clearwave Fiber contact, or connect with Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.
Our Technical Assistance Center remains available 24/7 to assist you with any questions, concerns, or technical issues you might encounter. Please don’t hesitate to reach out if you need help by visiting our website or calling 877-293-2973.
We will continue to provide regular updates via email and text and on clearwavefiber.com/networkstatus to keep you informed about the status of our services and any developments related to the storm.
Thank you for choosing Clearwave Fiber as your service provider. Please stay safe.
Clearwave Fiber Team