Troubleshooting:
Restore Service after Outage
NOTE: If you are experiencing issues and have a router NOT provided by Clearwave Fiber, it is best to reach out to your router manufacturer if the following steps do not work.
Business Customers:
Please contact Clearwave Fiber Technical Support at 877-293-2973 or via email at businesstac@clearwavefiber.com.
Residential Customers:
1. Unplug the power cable from your router. Wait 10 seconds and reconnect it.
2. Wait 2-3 minutes for the router to power off fully. All the lights on the router should be off.
3. Wait another 2-3 minutes for the router to come back online. While waiting for the router to come back online, please verify that the ethernet cable on the back of the modem is connected to the WAN or internet port on the router.
4. Reconnect the power cable to the router.
5. Wait for the Broadband and Service lights to turn solid, then check if the internet is working correctly.
If you have taken all the above steps and you still don’t have your Clearwave Fiber service, please contact us at 877-293-2973 or via email at residentialtac@clearwavefiber.com.
Our team continues to actively monitor all service levels.
Again, we appreciate your patience and apologize for the disruption.